Frequently Asked Questions

Our lip glosses are formulated with premium ingredients that provide long-lasting, high-shine color without the sticky feel. Each shade is carefully curated to complement a wide range of skin tones, from neutral nudes to deep earth tones. We prioritize quality, comfort, and elegance in every formula.

Our premium lashes are crafted from high-quality synthetic fibers that mimic the softness and natural look of mink, providing a cruelty-free alternative without compromising on luxury or performance. They're lightweight, comfortable to wear, and can be reused multiple times with proper care.

With proper storage, our lip glosses have a shelf life of 12-18 months. Once opened, we recommend using them within 6-12 months for optimal quality and performance. Store in a cool, dry place away from direct sunlight.

Absolutely not. Velvet & Vine is 100% cruelty-free. We do not test our products or ingredients on animals, and we work only with suppliers who share our commitment to ethical beauty practices.

Standard shipping typically takes 5-7 business days within the continental United States. We also offer expedited shipping options:

• Express Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Please note that orders are processed within 1-2 business days before shipping.

Yes! We currently ship to select international destinations. International shipping times vary by location (typically 10-21 business days). Please note that customs fees, duties, and taxes may apply and are the responsibility of the recipient. Contact us for specific country availability.

Yes! Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website. If you have any issues with tracking, please contact our customer service team.

We offer free standard shipping on all U.S. orders over $50. For orders under $50, a flat shipping fee of $5.95 applies. We occasionally run special promotions with free shipping—sign up for our newsletter to stay informed!

We want you to love your purchase! If you're not completely satisfied, you may return unused, unopened products within 30 days of delivery for a full refund or exchange.

Due to hygiene reasons, opened cosmetics cannot be returned unless defective. Lashes can be returned if unused and in original packaging.

To start a return:

1. Contact our customer service team at [email protected]
2. Include your order number and reason for return
3. We'll provide you with a return authorization and instructions
4. Ship the item back using the provided label

Refunds are processed within 5-7 business days after we receive your return.

For defective or damaged items, we'll provide a prepaid return label at no cost to you. For standard returns or exchanges due to personal preference, customers are responsible for return shipping costs. We recommend using a trackable shipping method.

No, you can check out as a guest. However, creating an account offers benefits like faster checkout, order tracking, saved shipping addresses, and exclusive member perks and promotions.

We accept the following secure payment methods:

• Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All transactions are encrypted and secure.

Yes! We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers. All payment processing is handled securely through trusted third-party payment processors that are PCI-DSS compliant.

We process orders quickly to get your products to you as fast as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We'll do our best to accommodate your request if the order hasn't already been processed or shipped.